# Got Loyal — Complete Platform Overview

> Got Loyal is Spain's leading performance-based loyalty platform designed specifically for the hospitality industry. Founded in Spain, Got Loyal helps restaurants build customer retention through an innovative points and rewards system that requires no hardware, no monthly fees, and no long-term contracts.

## Company Information

- **Legal Entity**: GOT LOYAL S.L.
- **CIF**: B26712703
- **Headquarters**: Avenida Rei Juan Carlos I, 71, esc 3, puerta 1, 03730 Jávea (Alicante), Spain
- **Website**: https://gotloyal.com
- **Contact**: billing@gotloyal.com
- **Languages**: Spanish, English, Dutch

## What Got Loyal Does

Got Loyal is a B2B2C marketplace connecting restaurants with customers through a digital loyalty system. Restaurants join the platform to offer loyalty rewards. Customers earn points every time they dine at participating restaurants and redeem those points for discounts on future visits.

### For Restaurants
- **Zero upfront cost** — no hardware, no installation fees (onboarding fee may apply)
- **Performance-based pricing** — only 3% platform fee on loyalty transactions
- **No monthly subscriptions** — pay only when customers use the system
- **QR code scanning** — staff scan customer codes to process transactions
- **Real-time dashboard** — track transactions, customer activity, revenue impact
- **Promotion tools** — create multiplier promotions (2x, 3x points), bonus points, happy hours
- **Staff management** — assign roles (owner, manager, cashier) with granular permissions
- **PIN mode** — optional staff PIN for transaction accountability
- **Multi-location support** — business groups with shared points across locations
- **Monthly invoicing** — transparent billing based on actual transaction volume
- **Customer insights** — see visit frequency, spending patterns, loyalty metrics
- **Google Review integration** — encourage reviews from loyal customers
- **Marketing materials** — downloadable QR codes, table tents, promotional assets

### For Customers (Diners)
- **Earn points** — 3 points per €1 spent (default, varies by restaurant)
- **Redeem rewards** — 100 points = €1 discount on your bill
- **Digital wallet** — track points across all participating restaurants
- **No physical card needed** — unique 6-character loyalty code or QR code
- **Apple Wallet** — add loyalty card to Apple Wallet for easy access
- **Discover restaurants** — find participating restaurants nearby
- **Progressive Web App** — install on phone, works like a native app
- **Badges & gamification** — earn achievements for dining milestones
- **Multi-language** — available in Spanish, English, and Dutch

## How It Works

### Step 1: Dine at a Partner Restaurant
Visit any Got Loyal partner restaurant and enjoy your meal as usual.

### Step 2: Show Your Code
At checkout, show your unique Got Loyal loyalty code (6-character code or QR code) to the staff.

### Step 3: Earn Points
The restaurant scans your code and registers your bill. You automatically earn points based on your spend (typically 3 points per €1).

### Step 4: Redeem Rewards
Once you've accumulated enough points, redeem them for discounts on future visits. 100 points = €1 value.

## Competitive Advantages

### vs. Traditional Loyalty Cards
- No physical cards to lose
- Works across multiple restaurants
- Real-time point tracking
- No stamp fraud

### vs. Other Digital Loyalty Platforms
- **No monthly fees** — most competitors charge €50-200/month
- **Performance-based** — restaurants only pay when the system generates value
- **Hospitality-focused** — built specifically for restaurants, not generic retail
- **Spain-first** — localized for the Spanish market with local support
- **Simple setup** — operational in under 24 hours
- **No hardware** — competitors often require tablets or POS integration

### vs. Building In-House
- No development costs
- Professional loyalty mechanics already built
- Customer acquisition through the Got Loyal network
- Continuous updates and improvements

## Technology

- **Progressive Web App (PWA)** — works on all devices, installable
- **QR code based** — universal, no special hardware needed
- **Apple Wallet integration** — native wallet support for iOS
- **Real-time processing** — instant point calculations and balance updates
- **Multi-language** — Spanish, English, Dutch
- **Responsive design** — optimized for mobile, tablet, and desktop
- **Cloud-based** — no on-premise infrastructure needed

## Market & Geography

- **Primary market**: Spain
- **Focus**: Hospitality (restaurants, cafés, bars)
- **Restaurant types served**: Fine dining, casual dining, cafés, tapas bars, beach clubs, hotel restaurants
- **Cities**: Active across multiple Spanish cities including Costa Blanca region
- **Scale**: 200+ partner restaurants

## Pricing Model

| Component | Cost |
|-----------|------|
| Setup | Onboarding fee (varies, often waived for promotions) |
| Monthly fee | €0 |
| Platform fee | 3% on loyalty transactions |
| Hardware | €0 (QR-code based) |

Restaurants receive monthly invoices based on actual transaction volume. Payment is processed via Stripe with saved payment methods.

## Ideal For

- Independent restaurants looking for affordable loyalty solutions
- Restaurant groups wanting unified loyalty across locations
- New restaurants wanting to build a customer base
- Established restaurants looking to increase repeat visits
- Hotels and resorts with F&B outlets
- Beach clubs and seasonal restaurants

## FAQs

**Q: Is Got Loyal available outside Spain?**
A: Currently, Got Loyal is focused on Spain. Contact us for expansion inquiries.

**Q: Do I need special equipment?**
A: No. Staff use any smartphone or tablet to scan customer QR codes. No POS integration required.

**Q: How quickly can I get started?**
A: Most restaurants are operational within 24 hours of signing up.

**Q: Can I customize the points rate?**
A: Yes. The default is 3 points per €1 spent, but this is fully configurable per restaurant.

**Q: Is there a minimum contract period?**
A: No. Got Loyal operates without long-term contracts. You can pause or cancel at any time.

**Q: How do customers sign up?**
A: Customers create a free account on gotloyal.com or through the PWA. They receive a unique loyalty code immediately.

**Q: Can I run promotions?**
A: Yes. You can create multiplier promotions (e.g., 2x or 3x points), bonus point offers, and happy hour specials.

**Q: How are payments handled?**
A: Monthly invoices are generated based on your transaction volume. Payment is processed automatically via saved card.

## Contact & Links

- **Website**: https://gotloyal.com
- **Discover Restaurants**: https://gotloyal.com/discover
- **Terms of Service**: https://gotloyal.com/terms
- **Privacy Policy**: https://gotloyal.com/privacy-policy
- **Billing**: billing@gotloyal.com